CASE STUDY

Corrupted PST resolved, enabling seamless Microsoft 365 migration.

Gooding & Batsel repaired a corrupted PST during their Microsoft 365 migration using Stellar Repair for Outlook

Introduction:

Law firms rely heavily on email archives to manage case histories, client communication, and legal documentation. When these archives become corrupted, operations can slow down dramatically, making timely communication and case preparation difficult. Gooding & Batsel, PLLC, a respected legal practice based in Ocala, faced this challenge when a corrupted PST file prevented the successful migration of archived emails into Microsoft 365 Online Archive. Recognizing the sensitivity and importance of their email data, the firm needed a reliable solution to preserve continuity and avoid operational delays.

Background:

Gooding & Batsel, PLLC is a well-established law firm known for representing clients across a wide range of legal matters including business law, litigation, real estate, and estate planning. As a professional services firm handling confidential and historically important email communication, maintaining secure and accessible email archives is essential.

The firm was in the process of migrating long-term archived PST files into Microsoft 365 Online Archive, a necessary step to modernize their communication systems and ensure long-term data retention. While most files migrated smoothly, one critical PST file repeatedly failed to import due to underlying corruption.

The Partner managing the migration had previously purchased Stellar Repair for Outlook six months earlier to repair another corrupted PST file—successfully recovering all emails at that time. Facing a similar issue again, he needed a dependable and fast solution to ensure the migration could continue without compromising data integrity.

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Statement from the customer:

Stellar sells products that work and provides excellent technical support. When the activation issue occurred, Tech Support immediately assisted and resolved it, allowing me to repair the PST file successfully. The software worked very well, and without it, I would not have been able to repair the PST file at all.” - Partner/Manager, Gooding & Batsel, PLLC

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Impact on the Business:

The PST corruption posed several operational risks for the firm:

Delayed migration to Microsoft 365, interrupting workflow modernization.
Loss of archived emails, containing important legal correspondence and historical case records.
Potential disruption in client communication, especially when referencing past case details.
Risk to compliance and documentation standards, essential for legal operations.
Workflow interruptions, preventing the Partner from fully transitioning to the new email environment.

Had the issue remained unresolved, the firm would have been unable to complete the migration, and the corrupted PST file would have remained inaccessible—leading to inefficiencies, incomplete records, and long-term data vulnerability.

Attempted Solutions:

Before returning to Stellar Repair for Outlook, the Partner attempted to resolve the issue using Microsoft’s ScanPST repair tool. However, as with many complex PST corruptions, ScanPST was unable to resolve the problem.

Given his prior successful experience with Stellar, he chose to use the software again to repair the corrupted file quickly and safely.

Solution and Benefits:

Gooding & Batsel, PLLC used Stellar Repair for Outlook to scan, repair, and restore the problematic PST file.

How the Solution Helped

Stellar’s support team promptly assisted with activation issues, enabling immediate use of the software.
The program performed a complete scan of the corrupted PST file.
All emails were restored successfully without data loss.
The repaired PST file was successfully migrated into Microsoft 365 Online Archive.

Key Benefits Achieved

Complete preservation of email data, ensuring no loss of legal records.
Successful Microsoft 365 migration, enabling improved long-term email accessibility.
Zero downtime, allowing the Partner to continue working without disruption.
Reliable support experience, with Stellar’s team resolving activation challenges quickly.
Improved workflow continuity, helping the firm complete their transition to a modern cloud-based email environment.

Conclusion:

Stellar Repair for Outlook played a pivotal role in helping Gooding & Batsel, PLLC overcome a critical hurdle in their Microsoft 365 migration. By restoring a corrupted PST file that standard tools could not repair, Stellar ensured that important legal records remained intact and accessible. The firm was able to complete its migration smoothly, preserving both operational efficiency and long-term data integrity.

Effortlessly Repair up-to 50 GB of corrupted PST files with Stellar Repair for Outlook

Stellar Repair for Outlook repairs and recovers large corrupted PST file data (contacts, emails, calendars, etc.) in new PST and other file formats.

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Statement from the customer:

"Stellar sells products that work and provides excellent technical support. When the activation issue occurred, Tech Support immediately assisted and resolved it, allowing me to repair the PST file successfully. The software worked very well, and without it, I would not have been able to repair the PST file at all.”

Partner/Manager, Gooding & Batsel, PLLC

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